Business support
Administrative and operational support so your team can focus on core work.
Contact center
We run contact center operations for companies that need consistent, multilingual customer service without building and managing their own team. Agents work in your systems and follow your quality standards.
Who it is for
Companies with recurring customer contact volume in English, Spanish or both, including e-commerce, services and software businesses.
What is included
- Inbound phone, email, live chat and social media support
- Outbound follow-up and customer care calls
- Multilingual coverage with agreed service hours
- Quality monitoring and regular performance reporting
- Integration with your helpdesk or CRM
How we set it up
- Discovery of channels, volumes and recurring issues.
- Team sizing, recruitment and training on your product and tone.
- Launch with supervised ramp-up.
- Ongoing quality reviews and reporting.
Questions we get asked
Can you provide 24/7 coverage?
Extended and 24/7 coverage is available for active service contracts and is sized and priced per engagement.
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